previous page

Ioannis Pantelidis

Ioannis S. Pantelidis, Senior Lecturer, Hospitality and Tourism Management

BSSM

Ioannis holds an MSc in Tourism and Hospitality Education from Surrey and a Diploma in Hotel Management from the IHTTI in Switzerland. In October 2006, Ioannis joined the Department of Business and Service Sector Management (BSSM) at London Met. Prior to this he worked for university of Surrey (UNIS) as a Programme Leader in International Hospitality Management and Food and Beverage Tutor. Before that he worked with the London Hotel School as a Lecturer and Hotel Training Consultant. There he became a member of the Faculty of the American Hotel and Motel Association. He has worked for five star Hotels in London, Scotland and Germany. He has also opened and managed a restaurant in Greece and managed an organisation promoting theatre and accommodation packages in London.

Publications:

Books 2004

Pantelidis, I.S. 2004, "Front Office", in International Encyclopaedia for Hospitality Management, A. Pizam (Ed)., Butterworth Heinemann: Oxford

Pantelidis, I.S. 2004, "Inventory", in International Encyclopaedia for Hospitality Management, A. Pizam (Ed)., Butterworth Heinemann: Oxford

Pantelidis, I.S. 2004, 'Point of Sales', in International Encyclopaedia for Hospitality Management, A. Pizam (Ed), Butterworth Heinemann: Oxford

Pantelidis, I.S. 2004, "Restaurant Systems", in International Encyclopaedia for Hospitality Management, A. Pizam (Ed)., Butterworth Heinemann: Oxford

Conference Papers 2005

Pantelidis, I.S. & Livingstone, B. 2005, "The undervalued face of Tipping: time for change", proceedings of EuroChrie

Pantelidis, I.S. 2005, "Personality and acceptance of hotel web sites", proceedings of the CHIME conference

2003

Pantelidis, I.S., & Protopappa, M. 2003, "Customer management and new technology", proceedings of International Resort Managers Association, Philadelphia

Pantelidis, I.S. & Papadaki, V. 2003, "Exceeding customer expectations. A Hellenic quality conundrum", proceedings of the CHIME conference

2002

Pantelidis, I.S. 2002, "Implementing empowerment! The case of Radisson Edwardian, a hotel chain that dared take action", proceedings of the CHIME conference